Privacy Policy

1. Information We Collect

We collect personal information when you visit our website, request a quote, book an appointment, or contact us.

Information you provide directly

• Name — used to identify you and address you by name in communications
• Phone number — used to confirm appointments, send reminders, and follow up after service
• Email address — used to send booking confirmations, appointment reminders, and optional marketing with your consent
• Service address — the location where you want your vehicle detailed; required to schedule and complete the service
• Vehicle information — make, model, year, color, and condition details you provide when requesting a quote or booking
• Messages and notes — any details you include when contacting us, requesting a quote, or describing your vehicle's condition
• Photos — photos you send us of your vehicle to help us provide an accurate estimate

Information collected automatically

When you visit our website, we may automatically collect:

• Device and browser information — browser type, operating system, device type
• Usage data — pages visited, time spent, links clicked
• IP address — used for analytics and fraud prevention
• Cookies and similar technologies — see Section 6 below

Information collected during service

• Before-and-after photos — we may photograph your vehicle before and after service for quality control and documentation purposes. Marketing use requires your consent.
• Payment information — we do not store payment card numbers directly. Payments are processed through third-party payment services. See Section 4.

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Provide accurate quotes and estimates
• Deliver the detailing services you booked
• Send appointment reminders and follow-up messages
• Respond to your questions and customer support requests
• Improve our services and website
• Prevent fraud and protect the security of our business and customers
• Send promotional messages and updates only if you have given us consent
• Comply with legal obligations

We do not use your information to make automated decisions that affect you without human review.

3. How Long We Keep Your Information

We retain your personal information for as long as reasonably necessary to:

• Maintain your appointment and service history
• Resolve disputes or handle complaints
• Comply with legal obligations

If you ask us to delete your information and we have no legal obligation to retain it, we will do so within a reasonable time. See Section 7 for how to make that request.

4. Who We Share Your Information With

We do not sell your personal information. We do not share it with advertisers.

We may share your information with the following categories of service providers who help us operate the business:

Each third-party provider is responsible for their own data practices. We recommend reviewing their privacy policies.

We may also disclose your information if required by law, court order, or to protect the safety of our customers or the public.

5. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know — you can request a summary of what personal information we have collected about you, why we collected it, and who we have shared it with.
• Right to delete — you can request that we delete your personal information, subject to certain exceptions (for example, if we need to retain it to complete a transaction or comply with a legal obligation).
• Right to correct — you can ask us to correct inaccurate personal information we hold about you.
• Right to opt out of sale — we do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.
• Right to non-discrimination — we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at info@breakthrumobile.com. We will respond within 45 days. We may need to verify your identity before processing your request.

6. Cookies and Analytics

Our website may use cookies or similar tracking technologies to understand how visitors use the site. This helps us improve the experience and measure which pages are most useful.

We use Vercel Analytics to understand how visitors use our site. It collects anonymized data — including page views, referrer, and device type — and does not use cookies or fingerprinting techniques. No personally identifiable information is collected through analytics. You can review Vercel's privacy policy for details on how they handle this data.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

7. Your Choices and Contact

You can contact us at any time to:

• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing messages
• Ask questions about this policy

Email: info@breakthrumobile.com

For marketing texts or emails, you can reply STOP to any message to opt out at any time.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.